Total Quality Management Notes PDF Free Download

Total Quality Management Notes: Total Quality Management (TQM) is a remarkably essential component towards a better understanding of the overall project or business management concepts and building excellent foundations for organizations as well as prospects.

The Total Quality Management Lecture Notes help students with an enhanced level of preparation and secure exceeding grades in examinations. The notes provide credibility and reliability through a plethora of promising study material and reference textbooks. Businessmen, as well as students, learn the practicality of principles and the means of utilizing them in real-life situations more confidently and with substantial ease.

The Total Quality Management Notes provide students with a step forward towards increased performance through a completely updated curriculum as per the latest versions of guidelines including lists of questions and subject matter that is written by certain professionals and experts in the field.

Students can easily refer to the following sources mentioned in this article for increased efficiency and effectiveness while preparing for exams.

Introduction to Total Quality Management Notes

Total Quality Management at its core illustrates the long-term success of a business through the utilization of management approaches such as customer satisfaction. It exhibits efforts by all kinds of members in an organization contributing to the improvement of certain processes, services and products, as well as the work ethic, culture and environment.

Generally, most organizations perceive the component of quality management as a major responsibility of the quality personnel. However, according to ‘Total Quality Management’, involvement of all of the businesses’ staff in regular improvement of the various processes of the organization towards enhanced customer satisfaction proves to be of utmost importance.

The fundamental elements of Total Quality Management include processes that majorly customer-focused, the involvement of all employees, focus on process thinking, a business system which has integrated speciality models, a systematic as well as a strategic approach towards achieving the organization’s goals, decision making which is based on facts, continual improvement and finally effective communications inside the organization.

Total Quality Management Notes – Free PDF Download

A student can download and refer to the Total Quality Management Notes and grasp the basic understanding of the subject’s variegated concepts leading to proper analysation and assessment of preparations. The PDF can be exceedingly helpful towards explaining topics and concepts in a detailed manner and provide strong proficiency of the subject further clearing any doubts or complications that students may have.

These notes help in increasing efficiency while understanding the difficulties in both assessments for students and real-life situations for managers with subsequently enhanced problem-solving skills.

The following refers to a few crucial notes for a comprehensive preparation:

  • Total Quality Management lecture notes PDF
  • Total Quality Management handwritten notes PDF
  • Total Quality Management Question bank with answers PDF
  • TQM notes PDF
  • Total Quality Management previous question papers PDF
  • Total Quality Management PPT

Total Quality Management Reference Books

Theoretical knowledge proves to be of utmost importance whenever it comes to assessments as well as practical scenarios. Certain reference books that are available in the market provide exceptional conceptual background and prove to be a rich source of information and study material.

Students and aspirants can access the various reference books for increasing their knowledge of Total Quality Management through this article.

The following provides the list of some of the best-rated books in the world, regarding Total Quality Management. These books are based on the recommendations of many leaders and experts all around the world. Students can select a book from this list which Is best suitable to their needs.

  • Total Quality Management – A pictorial guide for managers, by Peter Morris and John S. Oakland
  • Quality Management for Organizational Excellence, by David L. Goetsch and Stanley Davis
  • Quality Management for Organizations Using Lean Six Sigma Techniques, by Eric Jones
  • Guide to Total Quality Management (3rd edition) -How to Eat an Elephant, by John Gilbert
  • Total Quality Management – Text, cases and readings (3rd edition), by Joel E. Ross and Susan Perry
  • Total Productivity Management, by David J. Sumanth
  • TQM in Education (3rd edition), by Edward Sallis
  • Management, organization, and strategy, by James R. Evans
  • Quality is Personal – Foundation for Total Quality Management, by Harry V. Roberts and Bernard F. Sergesketter
  • Total Quality Management, by P. N. Mukherjee
  • Quality Management Demystified, by Sid Kemp
  • Know Your Customer, by Robert B. Woodruff and Sarah F. Gardial
  • TQM and Operational Excellence – text with cases, by John S. Oakland
  • Total Quality Management, Pearson Education, by Besterfiled, D.H.

Total Quality Management Updated Curriculum

The best course towards performing well gives high regards to the basic elements of business itself, which us namely planning and organising. The most effective way towards doing this is by sketching up the updated curriculum and its various components and studying this unit-wise categorization.

Total Quality Management consists of five units that include a multiplicity of subtopics throughout the various reference study material available in the market.

Students can refer to the curriculum for Total Quality Management to adequately allot time and effort to each of the topics and properly assess their exam preparations.

The updated division of the Total Quality Management syllabus is as follows:

  • Definition of quality
  •  Dimensions of quality
  •  Quality planning
  •  Quality costs
  •  Analysis, techniques for quality costs
  •  Basic concepts of total quality management
  •  Historical review
  •  Principles of TQM
  •  Leadership
  •  Concepts
  •  Role of senior management
  • Quality council
  •  Quality statements
  • Strategic planning
  •  Deming philosophy
  •  Barriers to TQM implementation
  • Customer satisfaction
  •  Customer perception of quality
  •  Customer complaints
  •  Service quality
  • Customer retention
  •  Employee involvement
  •  Motivation, empowerment, teams, recognition and reward
  •  Performance appraisal
  •  Benefits
  •  Continuous process improvement
  •  Juran trilogy
  •  PDSA cycle
  •  5S
  •  Kaizen
  •  Supplier partnership
  • Partnering
  •  Sourcing
  •  Supplier selection
  •  Supplier rating
  •  Relationship development
  • Performance measures
  •  Basic concepts
  •  Strategy
  • Performance measure
  • The seven tools of quality
  •  Statistical fundamentals
  •  Measures of central tendency and dispersion
  •  Population and sample
  •  Normal curve
  •  Control charts for variables and attributes
  •  Process capability
  •  Concept of six sigma
  •  New seven management tools
  • Benchmarking
  •  Reasons to benchmark
  •  Benchmarking process
  •  Quality Function Deployment(QFD)
  •  House of quality
  •  QFD process
  •  Benefits
  •  Taguchi quality loss function
  •  Total Productive Maintenance (TPM)
  •  Concept
  •  Improvement needs
  •  FMEA
  •  Stages of FMEA
  • Need for ISO 9000 and other quality systems
  •  ISO 9000:2000 Quality system
  •  Elements
  •  Implementation of quality system
  •  Documentation
  •  Quality auditing
  •  TS 16949
  •  ISO 14000
  • Concept
  •  Requirements and benefits.

List of Important Questions for Total Quality Management

Students must familiarize themselves with the pattern and type of questions to be asked in the examinations to be fairly ready for every type of problem and deciphering them smartly and efficiently.

Following is a list of the most significant questions relating to Total Quality Management that are generally asked in examinations which students can refer to increase their confidence and score up to their maximized potential:

  • What is meant by the Quality and requirements of customers?
  • What are the basic principles of Total Quality Management?
  • Explain the term, ‘continuous improvement’.
  • What are the principle benefits of utilizing the concept of Total Quality Management?
  • Explain the process of building quality in a product or service at different stages.
  • Define quality control and quality assurance in regards to TQM and the subsequent processes that are undertaken for them.
  • How does a business understand the plethora of differentiated customer needs?
  • Explain the process undertaken by a business model working through Total Quality Management to get consumer feedback.
  • Explain and differentiate between the early frameworks of Total Quality Management as given by Deming, Juran, and Phil Crosby.
  • Define the 4 P’s of a basic TQM business model.
  • State the 3 C’s of a basic TQM business model.
  • An organization is considering a TQM Model. What are the basic questions to be considered before the implementation of this model?
  • Explain the various modes of implementing a TQM model.
  • What is meant by Kaizen?
  • How do you ensure maximum quality?
  • How do monitor and control the various processes included under a TQM Model?
  • Explain the process of communications under a TQM business model.
  • What are the different types of personnel in an organization that are required to conform to quality management under this business model?

Frequently Asked Questions on Total Quality Management Notes

Question 1.
What is the importance of Total Quality Management in an organization?

TQM apparatuses and standards get power not when an organisation makes a devoted quality office, but when it remembers the entire organization for the quest for high quality. Actualizing a TQM model can support an association by:

  • Guaranteeing consumer loyalty and client dedication
  • Guaranteeing expanded incomes and higher efficiency
  • Diminishing waste and stock
  • Improving plans
  • Adjusting to changing business sectors and administrative conditions
  • Incrementing profitability
  • Upgrading market picture
  • Disposing of deformities and waste
  • Incrementing professional stability
  • Improving representative assurance
  • Decreasing costs
  • Incrementing productivity

Question 2.
Explain the costs involved in Quality.

For the TQM model, the cost of quality portrays the expense of not making a quality deliverable. There are four essential cost classifications:

  • Appraisal Costs: Appraisal costs cover assessment and testing throughout the cycle of production. This incorporates checking that the materials got from the provider meet particulars and guaranteeing that items are satisfactory at each phase of creation.
  • Anticipation Costs: These costs incorporate appropriate arrangement of work regions for effectiveness and wellbeing, and legitimate preparing and arranging. This kind of cost additionally incorporates directing surveys. Avoidance related exercises regularly get the littlest assignment of an organization’s spending plan.
  • Outward Failure Costs: This class concerns the expense of issues following an item’s market discharge. They may incorporate guarantee issues, item reviews, returns, and fixes.
  • Inward Failure Costs: Internal disappointments are the expenses of issues before items arrive at clients. Instances of inward disappointments incorporate broken machines, which cause deferral and vacation, helpless materials, rejected item runs, and plans that require improvement.

Question 3.
What are the basic tools for Total Quality Management?

Any individual or organization can utilize the 7 chief tools to gather data and discover most of the problems in the various business processes and their subsequent solutions. These basic tools include Pareto chart, check sheet, control chart, Ishikawa diagram, scatter diagram, histogram bar chart, and flow chart or stratification diagram.

Question 4.
What are the benefits of utilizing Total Quality Management Notes?

The benefits of utilizing these notes for Total Quality Management are as follows:

  • The notes are designed and explained by experts and professionals providing maximum reliability.
  • The notes have been formulated in regards to the latest versions of the Total Quality Management Curriculum.
  • The notes provide step by step explanations of the various concepts and topics included under TQM.
  • The notes are not exhaustive only to a few reference sources.


The notes on Total Quality Management are genuine and credible sources for utilization as study material. These notes have been created keeping in mind the importance of building strong foundations and core conceptual backgrounds regarding the subject. Students can refer to this article to gain a perspective concerning the study material, reference books, syllabus, and important questions, etc. of the concept of Total Quality Management.